Return & Refund Policy for Nitruwell.com
Effective Date: 2024
At Nitruwell.com, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, this Return & Refund Policy outlines the steps and conditions for returning products and obtaining a refund.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of receiving the product.
- The product must be accompanied by the original receipt or proof of purchase.
Non-Returnable Items:
- Products that have been opened, used, or damaged by the customer
- Gift cards or promotional items
- Products marked as “Final Sale”
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer support team at support@nitruwell.com with your order details, reason for return, and any relevant photos if the product is damaged or defective.
- Approval: Once your return is approved, we will provide you with a return shipping address and instructions.
- Shipping: Ship the product back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, except for defective or damaged items.
3. Refunds
Refunds will be processed once the returned product is received and inspected. We will notify you of the approval or rejection of your refund.
- Approved Refunds:
- Refunds will be issued to the original payment method.
- Allow 5-10 business days for the refund to reflect in your account.
- Partial Refunds:
- If the product shows signs of use or is not in its original condition, only a partial refund may be granted.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [Insert Email Address].
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. Include photos and a description of the issue, and we will arrange for a replacement or refund at no additional cost to you.
6. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check with your bank or credit card company.
- Contact us at support@nitruwell.com for further assistance.
7. Contact Us
For any questions or assistance regarding returns and refunds, please reach out:
- Email: support@nitruwell.com
We are here to help ensure your satisfaction with every purchase!